They billed my Charge card Business April 6, 2020 and I got the set April 25, 2020. I started utilizing the kit April 26, 2020 per the directions. I have used other whitening devices in oral offices and over the corner and all of them worked other than they were not user friendly so I had a concept of what I should expect.
I understood something might not be right due to the fact that all whiteners had had the ability to bleach these stains. I started emailing the assistance staff right away Might 8, 2020 and described in information my issues. Each time I would email consumer assistance I would place on email 5th Notification, sixth Notice and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his task to call customers but believed, he would require time to call and see if he might assist.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see a choice simply the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not offer both that's why my own wasn't working. I request for a refund or exchange I was not granted either.
No need to make a return. Refund has been processed. Please permit 5-7 business days for refund to be processed. A gift and letter are being mailed to client and will be delivered within the next 3-4 business days. I believed long and hard on what complaint to check on BBB's checklist in concerns to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the concern go saying "you are the only person we know about that our product has not worked for them.
He was talking I was listening about I had actually the wired device and that just had the blue LED so that's most likely why is wasn't working for me however the wired gadget has the blue and red LED lights that triggers the whitening serum, that's what the Celebrities use. I lastly got to say my AD did not use the wireless and no discusses how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I don't understand the cost of the wireless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't believe he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the first place and I desired my Cash back on Something That has actually been misrepresented and I did not receive what they knew was a defective device.
00 each and after that amounted to the gift plan for you as $ 20 some dollars. The gifts mean nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then nearly 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had not worked for and was verbally attacking because I request a refund (which their return policy states you will be guaranteed or cash back in thirty days!) or exchange my wired gadget to a cordless gadget, to see if the wireless work like he stated.
The bullying to attempt and make me believe it was just my problem, lying on top of thatand being verbally Abusive when I request a refund or an exchange (which is specified plainly you can return in 30 days) or 100% ensured or your cash back is specified in his Business Policy).
I dare this person to call me from the Business imitating he was going to help me however instead wastrying to fraud me again by saying "he didn't believe I could get a refund. I want the Corporation of SNOW to be knowledgeable about the techniques utilized in what ought to have been a basic refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been attended to. Client was completely refunded 26 JUNE 2020. Client kept system and gifts. 06/22/2020I positioned an order practically 6 weeks ago and still no delivery and no response to three follow ups. This is not a low-cost item, putting the cash out to get nothing or any reaction is not okay.
I live in San Diego, shipping from AZ must take no more than two daysOrder has actually been pushed to the front of the line. We excuse the trouble triggered. At the minute we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as numerous clients as possible.
06/22/2020I ordered a teeth whitening set on Might 21, 2020. It is now June 22 and I have not gotten any details about when my order might be shipped. I have emailed the business three times and have not gotten any action. The purchase confirmation e-mail that I received from Snow specified that orders may be delayed 1-2 weeks due COVID-19, but did not offer an approximated shipping timeframe.
We excuse the trouble caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous consumers as possible. Order has actually been pushed to the front of the line to ship out quickly. please describe tracking verification email.