They billed my Charge card Company April 6, 2020 and I received the set April 25, 2020. I began utilizing the kit April 26, 2020 per the directions. I have used other bleaching gadgets in dental offices and over the corner and all of them worked other than they were not user friendly so I had an idea of what I should anticipate.
I understood something might not be right due to the fact that all whiteners had actually been able to bleach these discolorations. I began emailing the assistance personnel immediately May 8, 2020 and described in detail my issues. Each time I would email customer support I would put on e-mail 5th Notice, sixth Notice etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his job to call clients but thought, he would take some time to call and see if he could assist.
There are wired and wireless devices he ask what I had, I said, "I didn't see an alternative simply the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why mine wasn't working. I request for a refund or exchange I was not given either.
No requirement to make a return. Refund has been processed. Please permit 5-7 business days for refund to be processed. A present and letter are being mailed to consumer and will be provided within the next 3-4 organization days. I believed long and hard on what complaint to examine BBB's checklist in regards to how the individual that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the problem go saying "you are the only individual we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired device and that only had the blue LED so that's most likely why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities use. I finally got to state my ADVERTISEMENT did not use the cordless and no points out how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I do not know the rate of the cordless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I don't think he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first place and I desired my Refund on Something That has been misrepresented and I did not get what they understood was a malfunctioning device.
00 each and then amounted to the gift package for you as $ 20 some dollars. The presents mean nothing to me what I request for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that nearly 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally attacking because I request a refund (which their return policy states you will be guaranteed or money back in 1 month!) or exchange my wired device to a cordless device, to see if the cordless work like he said.
The bullying to try and make me think it was just my problem, lying on top of thatand being verbally Abusive when I request a refund or an exchange (which is specified clearly you can return in thirty days) or 100% ensured or your cash back is stated in his Company Policy).
I attempt this individual to call me from the Company acting like he was going to assist me however instead wastrying to scam me again by stating "he didn't think I could get a refund. I want the Corporation of SNOW to be aware of the methods utilized in what need to have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Client was fully reimbursed 26 JUNE 2020. Customer kept system and presents. 06/22/2020I placed an order practically 6 weeks back and still no delivery and no action to 3 follow ups. This is not a cheap product, putting the cash out to get nothing or any response is not ok.
I reside in San Diego, shipping from AZ need to take no greater than 2 daysOrder has been pushed to the front of the line. We excuse the trouble triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our finest to capture up and get to as many clients as possible.
06/22/2020I purchased a teeth whitening kit on Might 21, 2020. It is now June 22 and I have not received any info about when my order may be shipped. I have actually emailed the company three times and have not received any action. The purchase confirmation e-mail that I got from Snow mentioned that orders might be delayed 1-2 weeks due COVID-19, however did not supply an approximated shipping timeframe.
We excuse the inconvenience triggered. At the moment we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as many customers as possible. Order has been pressed to the front of the line to ship soon. please refer to tracking confirmation email.