They billed my Credit Card Business April 6, 2020 and I got the package April 25, 2020. I began using the set April 26, 2020 per the instructions. I have utilized other bleaching devices in dental offices and over the corner and all of them worked other than they were not user friendly so I had a concept of what I should anticipate.
I understood something might not be right due to the fact that all whiteners had been able to lighten these spots. I started emailing the assistance staff right away Might 8, 2020 and explained in detail my issues. Each time I would email client support I would put on e-mail 5th Notification, 6th Notice and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his task to call clients but thought, he would take some time to call and see if he could help.
There are wired and cordless devices he ask what I had, I stated, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has been processed. Please allow 5-7 service days for refund to be processed. A gift and letter are being mailed to consumer and will be delivered within the next 3-4 organization days. I believed long and hard on what complaint to look at BBB's list in regards to how the individual that contacted me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the issue go saying "you are the only person we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired device which just had the blue LED so that's most likely why is wasn't working for me however the wired device has the blue and red LED lights that triggers the lightening serum, that's what the Celebrities utilize. I lastly got to say my AD did not offer the cordless and no points out how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I do not understand the price of the cordless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not think he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first location and I desired my Cash back on Something That has been misrepresented and I did not receive what they understood was a defective gadget.
00 each and after that totaled the gift bundle for you as $ 20 some dollars. The gifts imply absolutely nothing to me what I request for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that nearly 5 months for someone like this man to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally attacking because I request for a refund (which their return policy states you will be ensured or cash back in thirty days!) or exchange my wired device to a wireless gadget, to see if the wireless work like he said.
The bullying to attempt and make me think it was simply my problem, pushing top of thatand being verbally Abusive when I request for a refund or an exchange (which is specified clearly you can return in one month) or 100% guaranteed or your cash back is stated in his Company Policy).
I attempt this individual to call me from the Business acting like he was going to help me but instead wastrying to rip-off me again by saying "he didn't think I might get a refund. I desire the Corporation of SNOW to be knowledgeable about the tactics used in what should have been a basic refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been dealt with. Consumer was completely reimbursed 26 JUNE 2020. Customer kept system and presents. 06/22/2020I put an order almost 6 weeks earlier and still no shipment and no action to 3 follow ups. This is not a cheap item, putting the cash out to get absolutely nothing or any action is not okay.
I reside in San Diego, shipping from AZ need to take no more than two daysOrder has been pushed to the front of the line. We excuse the trouble triggered. At the minute we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as numerous customers as possible.
06/22/2020I purchased a teeth whitening set on May 21, 2020. It is now June 22 and I have actually not received any info about when my order may be shipped. I have emailed the company three times and have not gotten any response. The purchase confirmation email that I got from Snow stated that orders might be delayed 1-2 weeks due COVID-19, but did not provide an approximated shipping timeframe.
We apologize for the hassle triggered. At the moment we are experiencing a high volume of orders and questions and are doing our finest to catch up and get to as numerous customers as possible. Order has actually been pushed to the front of the line to ship out quickly. please describe tracking verification email.