They billed my Charge card Business April 6, 2020 and I received the set April 25, 2020. I began utilizing the set April 26, 2020 per the instructions. I have actually utilized other bleaching devices in oral workplaces and over the corner and all of them worked other than they were not easy to use so I had an idea of what I ought to expect.
I understood something could not be right due to the fact that all whiteners had been able to bleach these discolorations. I began emailing the support staff immediately Might 8, 2020 and explained in detail my concerns. Each time I would email customer support I would put on e-mail 5th Notice, 6th Notification etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his task to call customers but thought, he would require time to call and see if he could assist.
There are wired and cordless gadgets he ask what I had, I stated, "I didn't see an alternative just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why mine wasn't working. I request for a refund or exchange I was not approved either.
No requirement to make a return. Refund has been processed. Please permit 5-7 service days for refund to be processed. A gift and letter are being sent by mail to customer and will be provided within the next 3-4 service days. I believed long and hard on what problem to look at BBB's checklist in regards to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the problem go saying "you are the only individual we understand about that our item has actually not worked for them.
He was talking I was listening about I had actually the wired device and that just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities utilize. I lastly got to state my AD did not offer the wireless and no points out how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I don't know the price of the wireless and still don't. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I don't think he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the first location and I desired my Money back on Something That has actually been misrepresented and I did not get what they understood was a defective device.
00 each and then amounted to the present bundle for you as $ 20 some dollars. The presents mean absolutely nothing to me what I ask for is for the Corporation to be aware of the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then nearly 5 months for somebody like this man to bully and lie to me that I was the only person that Snow had not worked for and was verbally attacking since I request for a refund (which their return policy states you will be guaranteed or cash back in one month!) or exchange my wired device to a wireless device, to see if the cordless work like he stated.
The bullying to try and make me believe it was simply my issue, lying on top of thatand being verbally Violent when I request a refund or an exchange (which is mentioned clearly you can return in 1 month) or 100% guaranteed or your cash back is specified in his Company Policy).
I dare this individual to call me from the Company acting like he was going to assist me however instead wastrying to fraud me once again by saying "he didn't believe I might get a refund. I want the Corporation of SNOW to be mindful of the strategies used in what need to have been a simple refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have currently been resolved. Customer was fully reimbursed 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I positioned an order practically 6 weeks ago and still no delivery and no response to three follow ups. This is not an inexpensive item, putting the cash out to get absolutely nothing or any action is not ok.
I live in San Diego, shipping from AZ need to take no more than 2 daysOrder has been pressed to the front of the line. We apologize for the trouble caused. At the minute we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as lots of customers as possible.
06/22/2020I bought a teeth whitening set on Might 21, 2020. It is now June 22 and I have actually not received any details about when my order may be delivered. I have actually emailed the company three times and have actually not received any reaction. The purchase verification email that I got from Snow mentioned that orders might be delayed 1-2 weeks due COVID-19, but did not offer an approximated shipping timeframe.
We excuse the inconvenience caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as many customers as possible. Order has been pushed to the front of the line to deliver out quickly. please refer to tracking verification email.