They billed my Charge card Company April 6, 2020 and I received the kit April 25, 2020. I started using the kit April 26, 2020 per the instructions. I have actually used other bleaching gadgets in oral workplaces and over the corner and all of them worked other than they were not easy to use so I had an idea of what I must anticipate.
I understood something could not be right due to the fact that all whiteners had had the ability to bleach these stains. I started emailing the assistance staff right away May 8, 2020 and described in detail my concerns. Each time I would email consumer support I would put on email 5th Notification, 6th Notice and so on.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW employee Nicolas who said this wasn't his task to call consumers however believed, he would require time to call and see if he might help.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see an alternative simply the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why mine wasn't working. I ask for a refund or exchange I was not granted either.
No need to make a return. Refund has actually been processed. Please allow 5-7 service days for refund to be processed. A gift and letter are being mailed to consumer and will be delivered within the next 3-4 service days. I thought long and hard on what grievance to examine BBB's list in regards to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the concern go stating "you are the only individual we know about that our item has actually not worked for them.
He was talking I was listening about I had actually the wired device which just had the blue LED so that's most likely why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the whitening serum, that's what the Celebrities utilize. I lastly got to state my ADVERTISEMENT did not use the wireless and no discusses how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I don't understand the cost of the wireless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had been SCAMMED in the very first place and I desired my Refund on Something That has been misrepresented and I did not get what they understood was a faulty gadget.
00 each and then amounted to the present package for you as $ 20 some dollars. The gifts mean absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then practically 5 months for somebody like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally assaulting due to the fact that I request a refund (which their return policy states you will be guaranteed or cash back in one month!) or exchange my wired device to a wireless device, to see if the wireless work like he stated.
The bullying to try and make me think it was just my issue, lying on top of thatand being verbally Abusive when I ask for a refund or an exchange (which is stated clearly you can return in 1 month) or 100% guaranteed or your money back is mentioned in his Business Policy).
I attempt this person to call me from the Company acting like he was going to assist me but instead wastrying to scam me once again by stating "he didn't believe I might get a refund. I want the Corporation of SNOW to be familiar with the methods utilized in what should have been an easy refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually already been attended to. Customer was fully refunded 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I placed an order almost 6 weeks back and still no delivery and no action to 3 follow ups. This is not an inexpensive product, putting the cash out to get absolutely nothing or any response is not ok.
I reside in San Diego, shipping from AZ ought to take no more than 2 daysOrder has actually been pressed to the front of the line. We ask forgiveness for the inconvenience caused. At the minute we are experiencing a high volume of orders and questions and are doing our best to capture up and get to as lots of consumers as possible.
06/22/2020I bought a teeth whitening kit on Might 21, 2020. It is now June 22 and I have actually not received any info about when my order may be delivered. I have actually emailed the business three times and have not received any reaction. The purchase verification e-mail that I received from Snow stated that orders might be delayed 1-2 weeks due COVID-19, but did not supply an approximated shipping timeframe.
We ask forgiveness for the hassle caused. At the moment we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as numerous customers as possible. Order has actually been pressed to the front of the line to ship quickly. please describe tracking verification email.