They billed my Charge card Business April 6, 2020 and I received the set April 25, 2020. I started utilizing the kit April 26, 2020 per the directions. I have actually used other bleaching devices in oral offices and over the corner and all of them worked other than they were not user friendly so I had an idea of what I ought to expect.
I knew something could not be right due to the fact that all whiteners had actually been able to whiten these spots. I started emailing the assistance staff right now May 8, 2020 and described in detail my concerns. Each time I would email customer assistance I would put on email 5th Notice, sixth Notice etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who stated this wasn't his job to call customers but believed, he would require time to call and see if he could assist.
There are wired and cordless devices he ask what I had, I stated, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not offer both that's why mine wasn't working. I request for a refund or exchange I was not granted either.
No requirement to make a return. Refund has been processed. Please permit 5-7 business days for refund to be processed. A present and letter are being mailed to consumer and will be provided within the next 3-4 organization days. I believed long and hard on what complaint to examine BBB's checklist in concerns to how the individual that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the concern go saying "you are the only individual we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired device which just had the blue LED so that's probably why is wasn't working for me nevertheless the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities utilize. I finally got to say my AD did not provide the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I do not know the cost of the wireless and still do not. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't think he even believed I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I wanted my Cash back on Something That has been misrepresented and I did not receive what they understood was a defective gadget.
00 each and then totaled the present bundle for you as $ 20 some dollars. The presents imply nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then practically 5 months for somebody like this person to bully and lie to me that I was the only person that Snow had not worked for and was verbally assaulting due to the fact that I ask for a refund (which their return policy states you will be ensured or refund in 1 month!) or exchange my wired device to a wireless device, to see if the cordless work like he said.
The bullying to attempt and make me think it was simply my issue, resting on top of thatand being verbally Abusive when I request a refund or an exchange (which is specified plainly you can return in one month) or 100% ensured or your cash back is mentioned in his Company Policy).
I attempt this individual to call me from the Company imitating he was going to help me but rather wastrying to rip-off me once again by saying "he didn't believe I might get a refund. I desire the Corporation of SNOW to be conscious of the methods used in what must have been an easy refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Client was fully reimbursed 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I positioned an order practically 6 weeks back and still no delivery and no reaction to three follow ups. This is not a low-cost product, putting the cash out to get absolutely nothing or any response is not ok.
I reside in San Diego, shipping from AZ ought to take no greater than 2 daysOrder has been pushed to the front of the line. We say sorry for the inconvenience caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as many clients as possible.
06/22/2020I ordered a teeth whitening kit on May 21, 2020. It is now June 22 and I have actually not received any information about when my order might be delivered. I have emailed the business 3 times and have actually not gotten any reaction. The purchase confirmation email that I received from Snow mentioned that orders may be delayed 1-2 weeks due COVID-19, however did not provide an estimated shipping timeframe.
We excuse the hassle caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as many customers as possible. Order has been pushed to the front of the line to ship quickly. please refer to tracking verification e-mail.