They billed my Credit Card Business April 6, 2020 and I received the kit April 25, 2020. I started utilizing the kit April 26, 2020 per the instructions. I have actually used other bleaching devices in dental workplaces and over the corner and all of them worked other than they were not user friendly so I had an idea of what I need to expect.
I understood something might not be right because all whiteners had actually been able to whiten these spots. I started emailing the assistance staff immediately Might 8, 2020 and explained in detail my concerns. Each time I would email consumer support I would put on e-mail 5th Notice, sixth Notice etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his task to call customers however thought, he would take some time to call and see if he could help.
There are wired and cordless devices he ask what I had, I said, "I didn't see an option simply the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not provide both that's why mine wasn't working. I ask for a refund or exchange I was not granted either.
No requirement to make a return. Refund has actually been processed. Please allow 5-7 company days for refund to be processed. A present and letter are being sent by mail to customer and will be provided within the next 3-4 company days. I thought long and hard on what complaint to examine BBB's checklist in regards to how the person that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the issue go saying "you are the only individual we understand about that our item has actually not worked for them.
He was talking I was listening about I had actually the wired gadget which just had the blue LED so that's most likely why is wasn't working for me however the wired gadget has the blue and red LED lights that triggers the whitening serum, that's what the Celebrities use. I finally got to state my AD did not offer the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I don't know the price of the wireless and still do not. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the first place and I desired my Refund on Something That has actually been misrepresented and I did not get what they knew was a defective gadget.
00 each and then amounted to the gift plan for you as $ 20 some dollars. The presents suggest absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then practically 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally attacking since I ask for a refund (which their return policy states you will be guaranteed or refund in thirty days!) or exchange my wired gadget to a wireless device, to see if the wireless work like he stated.
The bullying to try and make me think it was simply my problem, pushing top of thatand being verbally Abusive when I request a refund or an exchange (which is specified plainly you can return in 30 days) or 100% ensured or your cash back is mentioned in his Company Policy).
I attempt this person to call me from the Business imitating he was going to help me however rather wastrying to scam me once again by saying "he didn't believe I might get a refund. I want the Corporation of SNOW to be knowledgeable about the tactics utilized in what need to have been a simple refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually already been dealt with. Client was totally reimbursed 26 JUNE 2020. Client kept system and gifts. 06/22/2020I positioned an order almost 6 weeks ago and still no shipment and no action to 3 follow ups. This is not a low-cost product, putting the money out to get nothing or any reaction is not ok.
I reside in San Diego, shipping from AZ must take no more than 2 daysOrder has actually been pushed to the front of the line. We say sorry for the hassle triggered. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to capture up and get to as many consumers as possible.
06/22/2020I ordered a teeth whitening kit on May 21, 2020. It is now June 22 and I have not gotten any information about when my order may be delivered. I have emailed the company three times and have not received any action. The purchase confirmation email that I got from Snow specified that orders might be delayed 1-2 weeks due COVID-19, however did not provide an estimated shipping timeframe.
We excuse the trouble triggered. At the moment we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as many clients as possible. Order has actually been pushed to the front of the line to deliver out quickly. please refer to tracking confirmation email.