They billed my Credit Card Company April 6, 2020 and I got the set April 25, 2020. I started using the kit April 26, 2020 per the directions. I have actually used other lightening gadgets in dental workplaces and over the corner and all of them worked except they were not user friendly so I had an idea of what I must expect.
I understood something could not be right because all whiteners had actually been able to whiten these discolorations. I started emailing the assistance personnel right away Might 8, 2020 and discussed in detail my issues. Each time I would email client support I would put on e-mail 5th Notice, sixth Notice etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who stated this wasn't his job to call consumers however thought, he would take time to call and see if he could assist.
There are wired and wireless gadgets he ask what I had, I said, "I didn't see an option just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why my own wasn't working. I request for a refund or exchange I was not granted either.
No requirement to make a return. Refund has been processed. Please allow 5-7 service days for refund to be processed. A present and letter are being mailed to client and will be delivered within the next 3-4 business days. I believed long and hard on what complaint to inspect on BBB's checklist in regards to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the issue go saying "you are the only person we know about that our product has not worked for them.
He was talking I was listening about I had the wired gadget which only had the blue LED so that's probably why is wasn't working for me however the wired gadget has the blue and red LED lights that triggers the lightening serum, that's what the Celebrities utilize. I lastly got to say my ADVERTISEMENT did not offer the cordless and no discusses how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I do not understand the cost of the wireless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the first place and I wanted my Cash back on Something That has actually been misrepresented and I did not get what they understood was a faulty device.
00 each and then totaled the present package for you as $ 20 some dollars. The presents suggest nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then practically 5 months for someone like this person to bully and lie to me that I was the only person that Snow had not worked for and was verbally assaulting because I ask for a refund (which their return policy states you will be ensured or refund in one month!) or exchange my wired gadget to a wireless gadget, to see if the wireless work like he stated.
The bullying to attempt and make me believe it was simply my issue, pushing top of thatand being verbally Abusive when I request a refund or an exchange (which is specified plainly you can return in 1 month) or 100% guaranteed or your cash back is stated in his Company Policy).
I dare this person to call me from the Business acting like he was going to help me however rather wastrying to rip-off me again by saying "he didn't believe I could get a refund. I desire the Corporation of SNOW to be familiar with the strategies utilized in what should have been a basic refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have already been resolved. Client was fully refunded 26 JUNE 2020. Customer kept system and presents. 06/22/2020I positioned an order nearly 6 weeks ago and still no delivery and no reaction to three follow ups. This is not a cheap item, putting the cash out to get absolutely nothing or any reaction is not okay.
I live in San Diego, shipping from AZ should take no greater than two daysOrder has actually been pushed to the front of the line. We apologize for the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as lots of clients as possible.
06/22/2020I ordered a teeth whitening package on May 21, 2020. It is now June 22 and I have not gotten any details about when my order might be delivered. I have emailed the company three times and have not received any response. The purchase confirmation email that I received from Snow specified that orders might be delayed 1-2 weeks due COVID-19, however did not supply an estimated shipping timeframe.
We excuse the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as numerous customers as possible. Order has been pushed to the front of the line to ship soon. please describe tracking confirmation email.