They billed my Charge card Business April 6, 2020 and I got the set April 25, 2020. I started using the set April 26, 2020 per the directions. I have utilized other lightening devices in oral workplaces and over the corner and all of them worked except they were not user friendly so I had an idea of what I ought to expect.
I knew something could not be right since all whiteners had actually been able to whiten these spots. I started emailing the support personnel right away May 8, 2020 and discussed in information my concerns. Each time I would email consumer support I would place on email 5th Notification, sixth Notice etc.
NO CUSTOMER CARE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his job to call customers but believed, he would take time to call and see if he could assist.
There are wired and wireless devices he ask what I had, I stated, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not provide both that's why mine wasn't working. I request for a refund or exchange I was not granted either.
No need to make a return. Refund has been processed. Please permit 5-7 company days for refund to be processed. A present and letter are being sent by mail to client and will be provided within the next 3-4 organization days. I thought long and hard on what complaint to look at BBB's list in concerns to how the person that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the issue go saying "you are the only individual we know about that our item has actually not worked for them.
He was talking I was listening about I had actually the wired gadget which just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities utilize. I finally got to say my ADVERTISEMENT did not use the wireless and no discusses how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I don't understand the rate of the wireless and still don't. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't think he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first location and I desired my Refund on Something That has been misrepresented and I did not get what they knew was a malfunctioning gadget.
00 each and after that amounted to the gift package for you as $ 20 some dollars. The presents imply nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then practically 5 months for someone like this person to bully and lie to me that I was the only person that Snow had not worked for and was verbally assaulting since I request for a refund (which their return policy states you will be guaranteed or cash back in 1 month!) or exchange my wired device to a wireless device, to see if the wireless work like he said.
The bullying to try and make me think it was just my problem, resting on top of thatand being verbally Violent when I ask for a refund or an exchange (which is stated plainly you can return in thirty days) or 100% ensured or your cash back is specified in his Business Policy).
I dare this individual to call me from the Business imitating he was going to help me however instead wastrying to scam me once again by saying "he didn't believe I could get a refund. I want the Corporation of SNOW to be aware of the tactics used in what ought to have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have already been addressed. Client was totally reimbursed 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I placed an order nearly 6 weeks back and still no delivery and no response to three follow ups. This is not an inexpensive product, putting the money out to get absolutely nothing or any action is not okay.
I reside in San Diego, shipping from AZ need to take no greater than 2 daysOrder has actually been pressed to the front of the line. We say sorry for the trouble caused. At the moment we are experiencing a high volume of orders and inquiries and are doing our finest to capture up and get to as many clients as possible.
06/22/2020I ordered a teeth whitening package on Might 21, 2020. It is now June 22 and I have not gotten any details about when my order may be shipped. I have actually emailed the business three times and have actually not gotten any reaction. The purchase confirmation e-mail that I got from Snow stated that orders might be postponed 1-2 weeks due COVID-19, but did not offer an estimated shipping timeframe.
We ask forgiveness for the hassle caused. At the minute we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as many customers as possible. Order has been pressed to the front of the line to deliver out soon. please describe tracking verification email.