They billed my Credit Card Company April 6, 2020 and I received the package April 25, 2020. I started utilizing the set April 26, 2020 per the directions. I have utilized other whitening devices in dental offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I should expect.
I knew something might not be right since all whiteners had been able to bleach these discolorations. I began emailing the support personnel right away May 8, 2020 and described in information my issues. Each time I would email consumer support I would place on e-mail 5th Notification, 6th Notification and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his job to call customers but believed, he would take time to call and see if he could help.
There are wired and cordless gadgets he ask what I had, I stated, "I didn't see an option just the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why my own wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has been processed. Please allow 5-7 organization days for refund to be processed. A present and letter are being sent by mail to customer and will be provided within the next 3-4 business days. I thought long and hard on what grievance to examine BBB's list in regards to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the concern go stating "you are the only individual we understand about that our product has not worked for them.
He was talking I was listening about I had the wired device which just had the blue LED so that's most likely why is wasn't working for me however the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities use. I lastly got to state my AD did not use the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I do not understand the rate of the cordless and still do not. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first place and I desired my Cash back on Something That has been misrepresented and I did not get what they understood was a malfunctioning device.
00 each and after that amounted to the present bundle for you as $ 20 some dollars. The gifts mean absolutely nothing to me what I request for is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that nearly 5 months for someone like this man to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally attacking because I ask for a refund (which their return policy states you will be guaranteed or cash back in one month!) or exchange my wired device to a wireless gadget, to see if the wireless work like he stated.
The bullying to try and make me think it was simply my problem, lying on top of thatand being verbally Violent when I request a refund or an exchange (which is stated clearly you can return in 30 days) or 100% guaranteed or your cash back is mentioned in his Business Policy).
I dare this person to call me from the Business imitating he was going to assist me however instead wastrying to fraud me once again by stating "he didn't believe I could get a refund. I want the Corporation of SNOW to be knowledgeable about the tactics used in what must have been an easy refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been dealt with. Customer was totally reimbursed 26 JUNE 2020. Customer kept system and presents. 06/22/2020I placed an order practically 6 weeks earlier and still no delivery and no response to three follow ups. This is not a low-cost item, putting the money out to get nothing or any action is not ok.
I live in San Diego, shipping from AZ should take no more than two daysOrder has actually been pushed to the front of the line. We excuse the trouble triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our finest to capture up and get to as many clients as possible.
06/22/2020I ordered a teeth whitening set on May 21, 2020. It is now June 22 and I have actually not gotten any details about when my order might be delivered. I have emailed the business three times and have actually not gotten any reaction. The purchase confirmation e-mail that I received from Snow mentioned that orders might be delayed 1-2 weeks due COVID-19, however did not provide an approximated shipping timeframe.
We apologize for the hassle triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as many consumers as possible. Order has actually been pushed to the front of the line to ship soon. please describe tracking confirmation email.