They billed my Credit Card Company April 6, 2020 and I got the set April 25, 2020. I began using the kit April 26, 2020 per the directions. I have actually used other whitening gadgets in oral workplaces and over the corner and all of them worked other than they were not easy to use so I had a concept of what I should anticipate.
I understood something might not be right because all whiteners had had the ability to whiten these discolorations. I began emailing the assistance personnel right now Might 8, 2020 and discussed in information my concerns. Each time I would email consumer support I would place on email 5th Notification, 6th Notice etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his task to call clients but believed, he would take time to call and see if he could help.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see an alternative simply the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not provide both that's why my own wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please allow 5-7 company days for refund to be processed. A present and letter are being sent by mail to consumer and will be delivered within the next 3-4 company days. I believed long and hard on what problem to examine on BBB's list in concerns to how the person that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the concern go saying "you are the only person we know about that our item has not worked for them.
He was talking I was listening about I had the wired device which just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that triggers the whitening serum, that's what the Celebrities use. I finally got to say my ADVERTISEMENT did not provide the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I don't understand the rate of the wireless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not believe he even believed I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I desired my Refund on Something That has been misrepresented and I did not get what they knew was a defective device.
00 each and after that totaled the present bundle for you as $ 20 some dollars. The presents suggest nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then almost 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally attacking because I request for a refund (which their return policy states you will be ensured or refund in one month!) or exchange my wired gadget to a wireless device, to see if the wireless work like he stated.
The bullying to attempt and make me think it was just my issue, resting on top of thatand being verbally Violent when I ask for a refund or an exchange (which is stated clearly you can return in 30 days) or 100% guaranteed or your cash back is stated in his Company Policy).
I dare this person to call me from the Business acting like he was going to help me but instead wastrying to rip-off me once again by saying "he didn't believe I could get a refund. I desire the Corporation of SNOW to be mindful of the strategies used in what ought to have been an easy refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been dealt with. Consumer was fully reimbursed 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I put an order almost 6 weeks back and still no shipment and no action to three follow ups. This is not a cheap item, putting the cash out to get absolutely nothing or any reaction is not ok.
I live in San Diego, shipping from AZ must take no greater than two daysOrder has been pushed to the front of the line. We excuse the hassle caused. At the minute we are experiencing a high volume of orders and questions and are doing our finest to catch up and get to as lots of consumers as possible.
06/22/2020I bought a teeth whitening kit on Might 21, 2020. It is now June 22 and I have not gotten any details about when my order might be delivered. I have actually emailed the company three times and have actually not received any response. The purchase verification email that I got from Snow stated that orders may be delayed 1-2 weeks due COVID-19, but did not offer an estimated shipping timeframe.
We ask forgiveness for the hassle triggered. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous clients as possible. Order has actually been pushed to the front of the line to ship soon. please refer to tracking confirmation email.